Privacy Policy
1. Introduction
At Flotulip, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, process, store, and protect your personal information when you access or use our website at [www.flotulip.com](https://flotulip.com), our mobile application, or any of our flower and gift delivery services in Riyadh, Kingdom of Saudi Arabia.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
To provide and improve our services, we may collect the following categories of personal information:
- Personal Information: Your full name, email address, and mobile phone number.
- Delivery Information: Recipient names, contact numbers, delivery addresses, and other delivery-related instructions.
- Order Information:** Order history, purchased products, transaction details, special requests, and personalized gift messages.
- Payment Information:** Payment-related details processed securely through our authorized third-party payment service providers.
- Technical Information:** Basic device information, browser type, IP address, and other technical data necessary for the operation, security, and improvement of our website and mobile application.
We collect only the information reasonably necessary to provide our services and fulfill our business and legal obligations.
3. How We Use Your Information
Flotulip uses the collected information for the following purposes:
- To create, manage, and maintain customer accounts.
- To process, confirm, and fulfill customer orders.
- To arrange flower and gift deliveries to the designated recipients.
- To communicate order confirmations, delivery updates, and service notifications.
- To provide customer support and respond to inquiries or complaints.
- To personalize the customer experience and improve our products and services.
- To maintain business records and prevent fraudulent or unauthorized activities.
- To comply with applicable laws and regulatory requirements in the Kingdom of Saudi Arabia.
4. Payment Processing and Security
All online payments are processed through secure third-party payment service providers.
Flotulip does not store complete payment card numbers or sensitive card authentication details on its own servers. Payment information is handled by the relevant payment providers in accordance with their security standards and applicable requirements.
We take reasonable technical and organizational measures to protect customer information against unauthorized access, disclosure, alteration, loss, or misuse.
## 5. Sharing and Disclosure of Information
Flotulip does not sell, rent, or trade customers' personal information to third parties.
We may share relevant information with trusted third-party service providers strictly to the extent necessary to operate our business and deliver our services, including:
- **Delivery Partners:** To coordinate and complete flower and gift deliveries.
- **Payment Providers:** To securely process customer payments and related transactions.
- **Technology and Hosting Providers:** To maintain, operate, and secure our website, mobile application, and related systems.
- **Legal and Regulatory Authorities:** Where disclosure is required by applicable laws, regulations, or lawful requests from competent authorities.
We take reasonable steps to ensure that third parties handling personal information are subject to appropriate confidentiality and data protection obligations.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including managing customer accounts, processing orders, providing customer support, maintaining business records, and complying with applicable legal and regulatory requirements.
When personal information is no longer required, we will take appropriate steps to securely delete, destroy, or anonymize it, subject to any applicable legal retention obligations.
7. Your Privacy Rights
Subject to applicable laws and regulations in the Kingdom of Saudi Arabia, you may have the right to:
- Request access to your personal information held by Flotulip.
- Request correction or updating of inaccurate or incomplete information.
- Request deletion of your personal information where legally permissible.
- Request information about how your personal data is collected and processed.
- Exercise any other rights available under applicable data protection laws.
You may update certain account information directly through your customer profile or contact us using the details provided in this policy to submit a privacy-related request.
8. Data Protection and Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Although we take appropriate precautions to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Changes to This Privacy Policy
Flotulip reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.
Any updates will be published on our website and/or mobile application, together with the revised effective or last updated date.
We encourage customers to review this policy periodically to remain informed about how their personal information is protected.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the details below:
- Company: Flotulip
- Email: sales@flotulip.com
- Mobile: 0555982250
- Address: Al Khayalah Street, Al Yasmin District, Riyadh, Kingdom of Saudi Arabia.
- Website: https://flotulip.com
We will make reasonable efforts to review and respond to privacy-related inquiries in accordance with applicable requirements.