1. Overview

This Return and Refund Policy applies to flower and gift orders placed on flotulip.com or the Flotulip mobile app for delivery in Riyadh.

2. Fresh flowers

Because our arrangements are made to order and are perishable, we generally cannot accept returns of delivered flowers that match the order and arrive in good condition.

3. Damaged or incorrect orders

If a bouquet arrives damaged, wilted, or different from what you ordered, contact us within 24 hours of delivery with your order number and clear photos. We will arrange a replacement or a suitable correction.

4. Cancellation

You may request cancellation before we start preparing the order. After preparation or dispatch, a refund may not be available.

5. Refunds

Approved refunds are returned to the original payment method, or to your Flotulip wallet where that is more practical. Processing time depends on your bank or payment provider.

6. Custom bouquets and add-ons

Custom designs and add-ons (cards, chocolates, balloons, and similar items) are prepared specifically for your order. These are non-returnable unless they arrive damaged or incorrect.

7. Contact

For returns or refund help, contact Flotulip at sales@flotulip.com or 0555982250.